Terms & Conditions

PURO Fenōfitto Loyalty Program · Last updated 13 November 2026

1. The programme

The PURO Fenōfitto Loyalty Program (“the Programme”) is run by Nikko Pharma (M) Sdn. Bhd. (“Nikko Pharma”, “we”), No. 18, First Floor, Jalan SS 2/67, 47300 Petaling Jaya, Selangor, in collaboration with participating Alpro Pharmacy outlets. By submitting a claim you agree to these terms.

2. Who can take part, and until when

• Customers in Malaysia who buy PURO Fenōfitto at a participating Alpro Pharmacy physical outlet.
• Each participant is identified by one Malaysian mobile number. Your verified boxes are counted under that number, so use the same number every time you submit a receipt. You are responsible for entering it correctly.
• An Alpro membership number is not required.
• Receipt submissions close on 31 March 2027 at 11:59 pm (Malaysia time). Receipts submitted after that are not accepted. Claims submitted before then are still verified, and rewards unlocked by them are still fulfilled.

3. Eligible purchases

• Only PURO Fenōfitto boxes bought at participating Alpro Pharmacy physical outlets count. Online purchases and other retailers are not eligible unless we announce otherwise.
• Submit a clear photo or PDF of each receipt, showing the outlet, date, item and quantity. You can submit receipts each time you buy.
• A receipt can be submitted once only. Each verified box counts once towards your total.

4. Rewards

• Tier 1, at 4 verified boxes: one Limited Edition Flexible Hula Hoop plus one HbA1c test.
• Tier 2, at 8 verified boxes in total (including the 4 boxes for Tier 1): one Limited Edition Gym Bag plus one Limited Edition Tumbler.
• Rewards unlock automatically when your verified total reaches 4 and 8 boxes. You can check your total any time on the My rewards page.
• Each participant may receive each tier once per membership period, as announced by the Programme.
• Reward images are illustrative. Rewards are not exchangeable for cash or other items. If a reward becomes unavailable, we may replace it with one of similar value.

5. Verification

• Boxes count only after our team verifies the receipt against sales records, normally within 3–5 working days. The number of boxes we verify is the number that counts.
• We may contact you by WhatsApp or email to clarify a claim, and may ask to see your physical boxes or original receipts.
• We may reject a claim, or withdraw a reward, if receipts are unclear, altered, duplicated, or do not match sales records, or if we reasonably suspect misuse of the Programme.

6. Receiving your reward

• Claiming: once a reward unlocks, claim it with the “Claim My Rewards” button on your private My rewards link. We prepare physical rewards after you claim them.
• Physical rewards (hula hoop, gym bag and tumbler): self-collection only, at the participating Alpro Pharmacy outlet you choose. Please allow approximately 14–21 working days for fulfilment. We will notify you by WhatsApp when your rewards are ready; please wait for our message before you go, and show your collection code at the counter.
• HbA1c test: we send you an HbA1c test voucher code by WhatsApp once your Tier 1 reward is unlocked. Present it to the pharmacy staff at your chosen participating Alpro Pharmacy outlet to redeem your test. The test does not replace advice from your doctor.
• You can change your collection outlet from the link in your confirmation email until your reward has been dispatched to the outlet.
• We notify you about your claims and rewards by WhatsApp to your registered mobile number. Make sure it is correct and can receive WhatsApp messages.
• Keep your receipts and boxes until your rewards are complete.

7. About the product

PURO Fenōfitto can complement your healthy lifestyle journey when used as directed. Individual experiences may vary. This Programme does not offer medical advice; speak to your pharmacist or doctor about your health.

8. Changes to the Programme

We may change, suspend or end the Programme, or these terms, with notice on this page. Claims submitted before a change will be handled under the terms in place when they were submitted. Our decision on any claim is final.

9. Your personal data

We handle your details as set out in our Privacy Notice.

10. Contact

WhatsApp 019-639 1808 or email marketing@nikkopharma.co.jp.

These terms are governed by the laws of Malaysia.

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